I just got a call on my office phone. It was someone calling to ask my opinion of one of our service providers. The first question: "On a scale of 1 to 10, how likely would you be to recommend our service to another potential customer?"
Me: Uh...[pause]...Is this anonymous?
Them: No. This is not anonymous.
Me: [silence as I think about the people whose feelings might be involved]
Them: It is registered in our database with your customer name, so no, it is not anonymous.
Them: You don't have to do it.
Me: Whew! Really?!
Them: Yeah, that's fine. You don't have to.
Me: Yeah, okay, good. That sounds good. Thanks.
Them: Okay. You have a nice day.
Me: [quick interjection] For what it's worth, I think you're doing a great job! I mean, you personally. On this call. I'd give you a 10. If that helps any.
Them: Well, no, not really. But I appreciate that.
The Place Where All the Fun Happens
4 hours ago